To find the answers you require, we have divided our FAQs into tabs. Please click on the question tabs below to see the answers that best reflect what you are searching. 

Do I need an account to make a purchase?

No, you don't need an account to make a purchase, but if you do have an account, you can take advantage of exclusive discounts and save your details for the next purchase.

How do you keep my data confidential?

At Imperial Dates, we take your privacy very seriously. Your data will only be used to ensure a correct procedure for completing your order, we may have to share some of this data internally and with selected third-party services that are required to have information about your data to complete your order. In other instances, we may use your contact details with your consent to send you exclusive offers and discounts. 

How do I register an account?

It is possible that you may have already registered the email you are attempting to sign up with. Please contact us at wecare@imperialdates.com 

When will I receive my order confirmation?

Shortly after completing your order, you will receive a confirmation email with your order details. If you have not received this email, please contact us by email to wecare@imperialdates.com and we will assist you.  

How long does it take to process my order?

After completing your order on our website, we usually process your order within 24 hours and shortly after you will receive an email with your tracking number. 

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, Union Pay or STC payments. 

Which currency can I pay with?

This is automatically determined upon checkout depending on your cookie settings, our website will select the currency of your current location. Although if you would like to manually change this, you also have the option to do so on the check out page by selecting the currency field and scrolling until you find your preferred currency. 

How do I track my order?

After you complete your order on our website and we process your order with our selected delivery company, you will receive an email containing a tracking number with, which you may track your order. The tracking number will be sent to you within 24 hours of confirming your order. 

How much does delivery cost?

Depending on your order and delivery location, delivery cost is calculated automatically on our checkout page. 

Can I change address on a confirmed order?

If you have already completed your order and would like to change your delivery address for any reason, please email us to wecare@imperialdates.com and we will endeavour to change the delivery address for you. Please note that this is only available if you contact us within the 24 hours of completing your order. 

How long does it take to deliver my order?

Depending on your delivery location this will vary. Nevertheless, we aim to ensure your order is received within 2 to 7 days of completing your order. 

Can I add a gift message to my purchase?

Yes, you may add a message to your gift by completing the field “Gift Message” upon checkout. 

What should I do if my purchased items are damaged?

We sincerely apologise for this situation if it happens to you. If this is the case, then you need to inform us after receiving your order by sending us an email to wecare@imperialdates.com and attach a picture of the damaged items within the email. We will then offer you a replacement of your order.

What are the precautions taken for COVID-19?

Our team of professionals wears personal protective equipment in a highly efficient manner and handle(s) the products with the highest level of sanitary care according to international standards. Imperial Dates always prioritizes providing the best quality products to our customers. 

What guarantees the freshness of the products ordered?

We work under optimal conditions when packing and handling products to ensure overall quality is maintained in international packaging and handling standards, guaranteeing consistently pure taste and high satisfaction.